How Payment Works at THE DRENN
Straightforward pricing in GBP, secure checkout, and payment methods that actually work for you.
Accepted Payment Methods
We accept a wide range of payment methods at checkout so you can pay however suits you best: major credit and debit cards, digital wallets, buy-now-pay-later options, and BLIK for customers who bank with a BLIK-supported provider. All available methods are shown automatically at checkout and may vary slightly by device, browser, and market.
We don't currently accept bank transfers, cryptocurrency, cheques, or cash on delivery.
Pricing & Currency
All prices on thedrenn.com are shown and charged in British Pounds (GBP, £) & Euro. This applies to customers in the United Kingdom, the EU, and any future markets we serve, unless a market-specific storefront states otherwise.
The total shown at checkout, including product price, shipping, and any applicable taxes or duties, is the final amount charged. If your card or account is held in a different currency, your bank may apply its own exchange rate and a currency conversion fee. Those charges are set by your bank, not by us.
Payment Security
Every transaction on thedrenn.com is encrypted and processed through Shopify Payments and our payment gateway partners. We never see or store your full card number, CVV, or other sensitive payment credentials, and all payment processing on this store meets PCI DSS (Payment Card Industry Data Security Standard) requirements.
Card payments from UK and EU customers are protected by Strong Customer Authentication (SCA) under PSD2 and the UK's retained version of that regulation. Depending on your card issuer, you may be asked to verify a payment through your banking app or a one-time passcode before it completes.
Billing & Order Confirmation
Your payment method is charged at the time your order is placed. Once the transaction is authorised, you'll receive an order confirmation email at the address you provided at checkout, along with your order number.
Your bank or card statement may show a payment reference from Shopify or our payment processor rather than "The Drenn" directly, depending on your bank's formatting.
If your payment is declined, no order is placed and no charge is captured. Common causes include insufficient funds, an incorrect card number, an expired card, or a block placed by your bank's own fraud checks.
Order Verification & Fraud Prevention
To protect our customers and our business, some orders are automatically screened for fraud risk before they're dispatched. We may occasionally contact you by email or phone to confirm billing or shipping details before an order ships.
If we can't verify an order to our satisfaction, we reserve the right to place it on hold, request further information, or cancel and refund it.
If you have a concern about a charge, please contact us at hello@thedrenn.com before raising a chargeback with your bank. Most issues can be resolved directly, and faster than a chargeback claim.
Refunds & Cancellations
Approved refunds are returned to your original payment method and typically take 5 to 10 business days to appear, depending on your bank or card issuer.
Full details on eligibility, timelines, and how to start a return are covered in our Returns & Refunds Policy, which gives you 30 days from delivery to send an item back.
Orders can usually be cancelled before they've entered fulfilment. Once an order has been packed or shipped, we may not be able to cancel it, but our normal returns process still applies.
Cards
Visa, Mastercard, and American Express.
Digital Wallets
Apple Pay, Google Pay, and Shop Pay. Availability depends on your device and browser.
Alternative Payments
PayPal, Klarna, and BLIK. Klarna is subject to approval and may not be available on every order. BLIK is available to customers who bank with a supporting provider.
Not Accepted
We don't currently accept bank transfers, cryptocurrency, cheques, or cash on delivery.
Payment questions?
Need help with a payment?
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